Removal of Dotpost Apps

Dotpost can be accessed from any device using a web browser. This includes PCs, tablets and mobile phones. 

Accessing Dotpost using a web browser allows you to access all the functionality in Dotpost.

The apps only offer limited functionality and because of this, they are now being removed from the app store and play store.

The apps do not allow you to 

  • register as a new user
  • add a sender to your account
  • change your password
  • change your email address
  • change your details (name)
  • change your notification settings regarding new documents.

Accessing Dotpost using a web browser allows you to perform all of the above as well as accessing your inbox and all your documents (even if you were using the app originally). Your documents remain unchanged; All of your labels, read status etc are all still available in your Dotpost inbox.

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You can still access Dotpost and all your documents on your mobile device using your mobile web browser.


Dotpost App Announcement Content (Oct 2022)

You are receiving this important announcement because you are a registered Dotpost user.

This is a service message announcing the removal of the mobile apps from the App Store and Play Store.

If you access Dotpost using a web browser, you can continue to use Dotpost as before.

If you are an app user then please read on to understand the changes.

You will still receive documents - senders will deliver documents to your Dotpost inbox as before and you will receive notifications based on your settings. However you should now access your documents using your web browser instead of the mobile app.

Dotpost changed last year, allowing all features to be easily used on a mobile device using your web browser. We are retiring the Dotpost mobile apps because using dotpost.com via a browser offers the best, most complete user experience and allows you to view documents, manage your inbox, add or remove senders and update your personal information. You can do this from any device at https://www.dotpost.com/login

The Dotpost iOS app and Dotpost Android app will be removed from the App Store and Play Store on 1st November 2022. You will not be able to install the Dotpost app on your devices from this date. If you are using the app to access your inbox you will still be able to do this, however the app will not receive any further software updates. Note: the existing Dotpost iOS app is incompatible with iOS 16.

Further information and answers to the most common questions can be found in this Help Centre article: Removal of Dotpost Apps

If you have any questions or need any assistance, please contact us at dotpost@cfh.com and we will be happy to help.

Kind regards,

Dotpost Support
dotpost@cfh.com

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Do I need to do anything to continue to use Dotpost?

In short the answer is no unless you are an iPhone or iPad user using the Dotpost app.

If you use iPhone or iPad and access Dotpost using the app, this will no longer work if you upgrade your device to iOS 16.

If you already access Dotpost using your web browser, there is no change.

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Will I still receive my payslips, appointments, other documents?

There is no change to your document delivery. This will continue as before. The only difference is that if you previously used the app to access your documents, we now recommend that you login to dotpost using a web browser.

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What about the documents already in the app?

If you have been using the app to access your documents, they are still in your inbox. Dotpost does not store the documents on your mobile device.  When you login via a web browser you are accessing your Dotpost inbox. This is the same inbox as you access from the app.

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What web browsers can I use?

Dotpost supports different browsers. Further information can be found here - Supported Browsers‍

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Do I need to re-register to use Dotpost on my web browser?

No. You can login using the same credentials you use to access the app.

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Will I still receive my new documents notifications?

Yes. The notifications will continue as before. They will not change. 

You can amend your notification settings via My Dotpost.

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Can I still use the app I have installed?

Android

If you already have the app installed you can continue to use it but the app code will no longer be updated. 

If you upgrade your phone to a new level of software (operating system or OS), the app may no longer work.

If you change devices, you will no longer be able to install the app.

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App access may be withdrawn in the future. A further announcement will be made prior to this happening.

Please ensure your email address is current in order to receive further announcements.

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iOS (Apple)

The app is not compatible with iOS 16. If you upgrade your device (iPhone or iPad) to iOS 16, the app will no longer work.

If you are using an earlier version of iOS, the app will continue to work until you upgrade to iOS 16 but the Dotpost app code will no longer be updated.

If you change devices, you will no longer be able to install the app.

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App access may be withdrawn in the future. A further announcement will be made prior to this happening.

Please ensure your email address is current in order to receive further announcements.

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Other useful articles

How to add Dotpost webpage to your mobile home screen‍ 

How to add Dotpost login page to your Windows taskbar‍ 

How do I open my documents on my Android device? 

How do I download content from my inbox?‍ 

How do I delete my account?‍