I was expecting a document but it is not in my inbox. What do I do?

There are many reasons that a document may not have appeared in your inbox. Some of the most common are listed below.

  1. There may have been a delay in sending the document. Your sender should be able to help you.
  2. Your sender has issued a new activation code for the missing document and this has not been added to your account.
    • A sender may send you multiple activation codes.
    • You need to add the new activation code via Add New Sender.
    • Refer to Senders Explained‍ 
  3. The sender (or one of their entries) has been removed from your account
  4. You have multiple Dotpost accounts and the content is being delivered to the other inbox.


If you are missing historical documents (e.g. older payslips) you will need to contact your sender and ask them to resend.

If you need further assistance, please contact us.